M.O.C 2261A Supporting Users Running The MS Windows XP Operating System Trainer 英文教學光碟





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M.O.C2261ASupportingUsersRunningTheMSWindowsXPOperatingSystemTrainer英文教學光碟








Thisthree-dayinstructor-ledcourseprovidesstudentswiththeknowledgeand
skillstotroubleshootandescalateorrepairproblemswithWindowsdesktop
operatingsystemsbyreactingtoincidentrequestsfromendusers.
Thiscoursewillprovidethebasicknowledgeofsystemarchitectureandsecurity
neededtoprovidethestudentswiththerequisiteskillsrequiredtosupport
endusersandadheretoITIL/MOFfoundationaloperations.
TargetAudience
Thiscourseisintendedforpeoplewhohavelittleornojobexperienceinthe
ITindustry.TheywillhaveexperienceworkingwithWindowsdesktopsystemsand
willbeA+certified,orhaveequivalentknowledge.Thetargetaudiencewill
typicallybe:
NewentrantstotheITfield
CareerchangersenteringtheITfield
Academicstudents


Whenstudentscompletethecourse,theywilltypicallyentertheircareerinthe
ITindustryperformingintwodifferentcapacities.Theywillsupportendusers
whorunWindows2000ProfessionalorWindowsXPProfessionalinacorporate
environment,orwillsupportenduserswhorunWindowsXPHomeEditioninahome
environment.Theywillprovidecomputerownerswithover-the-telephonesupport
orsupporttheenduserwhentheybringtheircomputertoacomputershopfor
support.

Objectives
Aftercompletingthiscourse,studentswillbeableto:
Describetheroleandkeyskillsofadesktopsupporttechnician(DST)andthe
differentenvironmentstheyworkin.
Describetheconceptsofuseraccounts,userprofilesanduserrights,and
identifyandresolvelogonissues.
Identifyandresolvesystemconfigurationandsecurityissues.
Identifyandresolvenetworkconnectivityissues.
Identifyandresolvehardwareissues.
Identifyandresolvefileandfolderissues.
Identifyandresolveprintissues.
Identifyandresolvestartupissues.
Prerequisites
Beforeattendingthiscourse,studentsmusthave:
BasicexperienceofaMicrosoftWindowsoperatingsystemsuchasMicrosoftWindowsXP.
BasicunderstandingofMicrosoftOfficeapplicationsandMicrosoftWindowsaccessories,
includingMicrosoftInternetExplorer.
Basicunderstandingofcoreoperatingsystemtechnologies,includinginstallationand
configuration.
Basicunderstandingofhardwarecomponentsandtheirfunctions.
Basicunderstandingofthemajordesktopcomponentsandinterfacesandtheirfunctions.
BasicunderstandingofTransmissionControlProtocol/InternetProtocol(TCP/IP)settings.
Basicexperienceofcommand-lineutilitiesformanagingtheoperatingsystem.
BasicunderstandingoftechnologiesthatareavailableforestablishingInternetconnectivity.
Outline
Module1:DescriptiontotheDesktopSupportTechnicianRoleandEnvironment
ExaminingtheDesktopSupportTechnicianRole
ExaminingtheDesktopSupportEnvironment
InteractingwithUsers


Module2:ResolvingUserAccountandLogonIssues
DesktopOperatingSystemConcepts
UserAccountConcepts
TroubleshootingUserLogonIssues
Lab1:ResolvingUserAccountandLogonIssues
TroubleshootingDomainLogonIssues
TroubleshootingaUserProfileIssue


Module3:ResolvingSystemConfigurationandSecurityIssues
TroubleshootingSystemConfigurationIssues
TroubleshootingSecurityIssues
TroubleshootingSystemPerformance
Lab1:ResolvingSystemConfigurationandSecurityIssues
TroubleshootingMultilingualIssues
TroubleshootingNetworkFileShareandPrinterConnectionIssues


Module4:ResolvingNetworkConnectivityIssues
ManagingComputerAddressingIssues
TroubleshootingNameResolutionIssues
TroubleshootingRemoteNetworkConnectivityIssues
TroubleshootingComputersbyUsingRemoteConnectionTools
Lab1:ResolvingNetworkConnectivityIssues
TroubleshootingTCP/IPConnections
TroubleshootingaNameResolutionIssue


Module5:ResolvingHardwareIssues
ManagingDrivers
TroubleshootingDriversbyUsingSafeMode
TroubleshootingStorageDevices
TroubleshootingDisplayDevices
TroubleshootingI/ODevices
TroubleshootingACPI
Lab1:ResolvingHardwareIssues
TroubleshootingDeviceDrivers


Module6:ResolvingFileandFolderIssues
ManagingFilesandFolders
TroubleshootingAccesstoFilesandFolders
TroubleshootingAccesstoSharedFilesandFolders
TroubleshootingAccesstoOfflineFiles
Lab1:ResolvingFileandFolderIssues
TroubleshootingFileandFolderIssues
TroubleshootingAccesstoSharedFilesandFolders
TroubleshootingOfflineAccesstoFilesandFolders


Module7:ResolvingPrinterIssues
InstallingLocalandNetworkPrinters
TroubleshootingPrinterDrivers
TroubleshootingPrintersandPrintJobs
Lab1:ResolvingPrinterIssues
ApplyingPrinterPermissions
TroubleshootingPrintJobIssues


Module8:ResolvingStartupIssues
OverviewoftheWindowsXPBootProcess
TroubleshootingtheBootProcess
Lab1:ResolvingStartupIssues
ModifytheBoot.iniFile
ResolveStartupIssues